Frequently Asked Questions

Please use the chat or email freddie@cosypanda.com and we will do our best to reply asap.

We have 4 different size hot water bottles:

• 0.5L (mini)
• 1L
• 2L
• 2L Long

Full refunds on all returns.

Customers must inform us by email within 14 days of receiving their goods that they want to return them and receive a refund. They have another 14 days to return the goods once they've told you. We will then refund the customer within 14 days of receiving the goods back.

How to fill a hot water bottle

Fill your hot water bottle with boiling water that has been allowed to cool down to a safe temperature. Fill the water to no more than three quarters capacity. 

Do not use boiling water as this can damage the seams of the bottle and adds to the risk of burns. It is important not to use hot tap water where possible as it may contain impurities, otherwise removed during the boiling process, which can degrade the bottle increasing the risk of accidents.

Once you have finished pouring out the water, slowly squeeze the remaining air out of the hot water bottle so that the water level rises to just below the top. Then screw back on the stopper making sure it's tight.

Finally use a towel or dish cloth to dry the hot water bottle and the stopper. To ensure your safety, wrap the hot water bottle in a towel during use, especially if it does not have a cover. 

How to remove a cover

Please read our blog post below that has instructions and videos on how to remove and replace the cover for washing.

How to remove a cover.

The UK safety standard recommendation is to change your rubber bottle after 2 to 3 years of frequent use. All of our bottles are provided brand new and so this clock will start from first use. We also have a 2-year replacement warrantee should any bottle have any problem.

Yes, we offer wholesale options. Please email us at: freddie@cosypanda.com and we will send you our wholesale line sheet.

All our covers are handmade in the UK at our partner factory in Wiltshire and the rubber bottles are manufactured and developed in South China. Unfortunately, no rubber bottles are made in the UK. 

All covers come with 
- A natural rubber hot water bottle
- Instructions on use and care
- A donation to the Red Panda Network
- Cosy warmth

Currently we send to the UK, mainland Europe and the USA. If you live in another country please email us at freddie@cosypanda.com and we will do our best to ship to you too. 

We offer Royal Mail Track 24 delivery, which usually takes 24-48 hours.